Client Testimonials
Below is a sampling of some of the testimonials FastSpring has received recently from existing clients. While we do not publish a full list of clients, upon request we can provide references with companies comparable to your business.
“ I had been getting about a 25% cart abandonment rate. In the first 3 weeks of Fastspring, the dropoff rate has been greatly reduced to less than 10%." ”
Nicholas Hebb, BreezeTree Software
“ The guys that formed the company are industry veterans coming from such giants as Google. And it’s been a pleasure working with them so far. Nothing is too much trouble; they have helped in absolutely every aspect of the integration, from designing payment pages, configuring license key generation, emails, notifications – everything! All that, coupled with the kind of professionalism that every company should aspire to. Shouts out must go to Ken White & Ryan Dewell, who have been absolutely fantastic; emails are answered within minutes, and they are both incredibly knowledgeable about the whole spectrum of e-commerce and technology respectively.
PS: And they charge less than the industry standard, if that’s yet another incentive.”
Peter Cox, CEO, Red27 Studios
“ I have changed to FastSpring and couldn't be happier. Their system allows a fully customizable email to be sent to purchasers. Now I can send just the instructions needed to license Text2Go, which are now not much more than 'click this link and you’re done.' Their order page customization is also very flexible, although I don’t really make full use of this asI have my own shopping cart page and just jump directly to the FastSpring checkout page.
The FastSpring administrators' interface is a joy to use. It has a gorgeous web 2.0 look and more importantly is very responsive. It’s layout is all very logical and it has really useful context sensitive help on each page. I found this was more than adequate and didn't’t have to read through their user manual at all. FastSpring prides themselves on great support and that’s definitely been my experience. Their staff are all very knowledgeable and they respond within a few hours, even on weekends. ”
Mark Gladding, Founder, Text2Go
“I must say FastSpring has been a pleasant surprise. We literally tested 8 different e-commerce solutions. With each one, we started with the intention of it being the one we would use. But, then, somewhere along the way, we would get stuck; or there were too many hurdles to get a particular feature to work; or customer support was too slow to respond; or it wasn't possible to test the entire checkout experience (including the receipt of emails). And then we would move on to the next experience. FastSpring was the last one we tried – it is so much better than the others; there is no comparison. It's almost as if whoever designed it had actually developed and sold software in a previous life, and knew exactly what a customer like us wants and needs to do. ”
Steve Leytus, Principal, Nuts About Nets
“ FastSpring is doing a fantastic job! Ive submitted a few support requests to my account manager and he got me the answers I was looking for very quickly. The interface for SpringBoard is very easy to use and understand. Im very pleased with what FastSpring has done for me. Compared to the other guys, FastSpring beats them all hands down. Thanks for touching base with me, this kind of service is practically unheard of these days. ”
Cale Dunlap, Venom Game Labs
“ So far it appears FastSpring has increased my completed orders by around 10-20% over [the service I used previously]. My non-USA orders appear to be up to about 1/3 of my sales. I think this is where the most increase has occurred as [the service I used previously] made it difficult for non-USA customers—and they had marked many completed orders as "fraudulent" and refunded them.”
Michael McCulloch, Games for One
“ Just wanted to tell you guys that you have by far the best e-Commerce product we have ever used. Your product is very easy-to-use, extremely flexible and modern. Keep up the great work.”
Thomas Markel, MarkelSoft, Inc.
“ I chose FastSpring after reviewing their site along with some of the others that are talked about on this site. FastSpring's response time whenever I ask a question has been phenomenal. I even got a response last night around 11:45 PM, I had emailed a question around 11PM. ”
Scott Karstetter, Founder, Smart To-Do List
“ If you keep up the support as good as for now I’m sure that a lot of [software firms] will change to FastSpring. I’m really surprised; I know you offered – but I see that you really deliver. ”
Rudolf F. Vanek, Managing Partner, DBxtra
“ Thanks! Wow, I have to admit: the service here is very unlike most processors I've ever signed up for! Compared to almost user-hostile experiences [at other e-commerce firms], this company is a breath of fresh air, indeed.”
Derek DiBenedetto, MindToy Games
“ Man is their customer service good. I'm blown away by [their] customer service. ”
Scott Kane, Owner, TwoCan Software
“ I am actually falling in love with your "SpringBoard" [Platform] and how easy it is to do just anything... You people are really doing a wonderful job. ”
Baher Hosni, Sim Design Group
“ FastSpring has been consistently impressive in features and service. Ken has been fantastic. You guys really go above and beyond – the value proposition of the [pricing structure] for a committed customer seems to be a very good way to go. I wish you every success. ”
Martin G. Walker, Founder, Mind Evolve Software
“ Thanks to the awesome assistance of both Shawn and Ken, I have completed the set-up of my payment pages. I just have to comment on how impressed I have been with the "over the top" customer service and support your team has provided me. There was no question too simple or customization too complex that either Shawn or Ken did not look into to see if it could be accommodated. In addition, I have appreciated the fast response turnaround to my emails. As I prepare to launch my new start-up, I now have a high benchmark for how a superior customer service and support team operates. I can only strive to provide the same level of exceptional service your company does. ”
Dana Sanders, President/Founder, eMarketing Video
“ You did really impressive work with FastSpring. Miles and miles away from competitors. Professionally, organization, functionality, nice and clean interface, simplicity, standards, service - from start to end in every aspect - I don't think that is possible to do better in practice. Maybe in the book. :)
It's not just not my opinion, but from my developer and designer, and from few other developers we show. We have experience with [alternative services] and it is not even correct to say that they are your competitors. Also I take a close look on almost every e-commerce provider on the Internet. As I said, you are miles and miles away in every aspect I have seen till now. You will get my recommendation wherever I can. You get 10+/10 from people who do more or less same job as you. You can't get more. ”
Aleksandar Sreckovic, Founder, Astrologija
“Although we are new to FastSpring, we have used other providers so are reasonably experienced with on-line payment stores. Working with you has been so refreshing and reassuring, and most importantly customers find it quick and easy to purchase from our store pages. The support from FastSpring at every level has been first class, providing immediate answers to questions, whether they be store setup, integration, accounts, customer questions or working with fulfillment providers. Great job! ”
Tony McKenzie
“ I am very pleased with the service I have received from Ken and other members of your team. In fact, the ease of the setup procedure was bordering on 'almost too good to be true'... Once again, congratulations on putting together a product with truly unparalleled customer service, and every success to you and your team in the years ahead. ”
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Selected Software Newsgroup Quotes
“I just have to use this thread to say how happy I am with FastSpring. Switch to them. Right now. After all of these months now I can’t tell you how good they have been—at helping with custom settings, getting my order template changed when I need it, and blocking fraud (they are really good at this: very few false positives). They always answer your questions within 24 hours, but usually within moments. They will work for every penny you send to them.”
“FastSpring is the best payment processor I’ve ever tried.”
“By the way...now (this is) a great comment on the FastSpring service, Ken was able to clear this up for me within about an hour of my initial request & that's including me going back several times with supplemental questions.”
“Another +1 for FastSpring. Their support is astounding, both at setup & in use.”
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