FastSpring

Purchasing Through FastSpring

Terms & Conditions

About FastSpring E-Commerce

You are doing business with Bright Market, LLC d/b/a FastSpring. We are an authorized reseller of software and other digital products. FastSpring specializes in safe, secure Internet sales and fulfillment. Because we are experts in this area, thousands of companies large and small around the world partner with us to provide sales of their products. This allows consumers to safely purchase products without fear of fraud, privacy invasion, or non-delivery of products.

About FastSpring Security

PCIFastSpring is regularly audited to ensure we are PCI Compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. This means there is no risk of your personal data or credit card information being stolen. Using your credit card through a FastSpring page is 100% safe.  We do not store credit card numbers, so there is no chance of unauthorized access or the numbers being stolen after a FastSpring purchase is completed.

VerisignFor all purchases, FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transations. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow Web browsers to clearly display a Web site's organizational identity.

Security Update: Internet Security Bug Potentially Impacts Majority of Internet

Heartbleed - FastSpring Security UpdateA major security bug in OpenSSL was announced on Monday, April 7, 2014, and it potentially impacted over 50% of the internet. Nicknamed the “heartbleed” bug, it’s a vulnerability in servers using OpenSSL that potentially allows an attacker to trick systems running OpenSSL into revealing chunks of data sitting in system memory.

What FastSpring Has Done to Protect its Customers

FastSpring has taken all necessary precautions to prevent attacks related to the “heartbleed” bug, including patching all of our servers and updating our SSL certificates. We are unaware of any attacks on our system related to this bug, but we are actively monitoring the situation and performing ongoing security checks.

About Privacy

For full details on our Privacy Policy, please see our Privacy Policy. In short, we will share your name, address, and email address with the maker of the product you are purchasing, but FastSpring will never sell your data and you'll never be spammed because of a purchase through FastSpring.

Euro - VATAbout VAT

For European customers, please note that the EU requires FastSpring to charge VAT (value-added tax) to downloadable purchases by non-business consumers located in the EU. Business customers purchasing through FastSpring are able to waive VAT charges by providing a valid VAT ID at time of purchase. For more information, you can refer to our page on VAT.

What if I Have a Problem?

By purchasing through FastSpring, you can be assured that you will receive the product you are purchasing.  We take care of providing license codes and downloads for your purchase.  If you ever have a problem, you can get immediate help and resolution by emailing us at .

If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue. Please use the form at fastspringsoftware.com and we will get back to you within a few hours.

Return Policy

Should you have a problem with any product purchased through FastSpring, please immediately for assistance. We will work with you to correct any problems quickly. Refunds may be granted up to 30 days after purchase. Customers may be asked to provide a valid reason for the refund request and we may suggest alternative ways to resolve your issues.

FastSpring Contact Information

FastSpring
8 E. Figueroa Street
Santa Barbara, CA 93101
1-877-327-8914 toll-free US
1-805-409-9008 worldwide

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