Purchasing Through FastSpring
Terms & Conditions
About FastSpring E-Commerce
You are doing business with Bright Market, LLC d/b/a FastSpring. We are an authorized reseller of software and other digital products. FastSpring specializes in safe, secure Internet sales and fulfillment. Because we are experts in this area, thousands of companies large and small around the world partner with us to provide sales of their products. This allows consumers to safely purchase products without fear of fraud, privacy invasion, or non-delivery of products.
About FastSpring Security
FastSpring is regularly audited to ensure we are PCI Compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. This means there is no risk of your personal data or credit card information being stolen. Using your credit card through a FastSpring page is 100% safe. We do not store credit card numbers, so there is no chance of unauthorized access or the numbers being stolen after a FastSpring purchase is completed.
For all purchases, FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transations. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow Web browsers to clearly display a Web site's organizational identity.
About Privacy
For full details on our Privacy Policy, please see our Privacy Policy. In short, we will share your name, address, and email address with the maker of the product you are purchasing, but FastSpring will never sell your data and you'll never be spammed because of a purchase through FastSpring.
About VAT
For European customers, please note that the EU requires FastSpring to charge VAT (value-added tax) to downloadable purchases by non-business consumers located in the EU. Business customers purchasing through FastSpring are able to waive VAT charges by providing a valid VAT ID at time of purchase. For more information, you can refer to our page on VAT.
What if I Have a Problem?
By purchasing through FastSpring, you can be assured that you will receive the product you are purchasing. We take care of providing license codes and downloads for your purchase. If you ever have a problem, you can get immediate help and resolution by emailing us at .
If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue. Please use the form at fastspringsoftware.com and we will get back to you within a few hours.
Return Policy
Should you have a problem with any product purchased through FastSpring, please immediately for assistance. We will work with you to correct any problems quickly. Refunds may be granted up to 30 days after purchase. Customers may be asked to provide a valid reason for the refund request and we may suggest alternative ways to resolve your issues.
FastSpring Contact Information
FastSpring
11 W. Victoria Street, Suite 207A
Santa Barbara, CA 93101
1-877-327-8914 toll-free US
1-805-409-9008 worldwide
