Over 15,000 clients have signed up for FastSpring since 2005. Below is a sampling of some of the testimonials we have received from existing clients. If you don't find a company here that you were looking for or expecting, that's because we don't list the names of many of our most well-known clients, only a small selection. While we refrain from publishing a complete list, upon request we can provide references with companies comparable to your business.
“ I'm going to come out and say it: FastSpring is awesome. I haven't experienced customer service this good in my life. Every query I've had, from stupid questions to difficult questions to bug reports has been dealt with brilliantly.
Not only is their customer service great, but their product is brilliant as well. I've actually been enjoying setting everything up and building embedded stores in my applications. ”
Daniel Kennett, kennettnet
“ (My Account Manager) Shawn just kicked out a custom shipping solution in less than an hour - I heart him! I heart FastSpring. ”
Lin Petrucci, VP, Smith Micro Software
“ FastSpring is definitely the best company I have ever interacted with (note: the best company ever, not just related to e-commerce). ”
Ruman Stankov, Triland Inc.
“ Can't tell you how nice the responsiveness is — I feel like I just went to a spa. ”
Gabe Cheifetz, Co-Founder, CrumplePop
“ I had been getting about a 25% cart abandonment rate. In the first 3 weeks of Fastspring, the dropoff rate has been greatly reduced to less than 10%." ”
Nicholas Hebb, BreezeTree Software
“ After switching to FastSpring, our sales increased over 15%. We experienced a significant increase in order size due to the better implemented shopping cart functionality. ”
Niclas Bahn, Noise Industries
“ There are no words to describe the perfection. Your platform and customer service is stunning, just perfect! Outsourcing our e-commerce to you was without a doubt the best thing we ever did, and probably will ever be. A big thanks to the staff team for their excellent work. ”
Alexander Millon, Abuzsoft.com
“ The guys that formed the company are industry veterans coming from such giants as Google. And it's been a pleasure working with them so far. Nothing is too much trouble; they have helped in absolutely every aspect of the integration, from designing order pages, configuring license key generation, emails, notifications – everything! All that, coupled with the kind of professionalism that every company should aspire to. Shouts out must go to Ken White & Ryan Dewell, who have been absolutely fantastic; emails are answered within minutes, and they are both incredibly knowledgeable about the whole spectrum of e-commerce and technology respectively.
PS: And they charge less than the industry standard, if that's yet another incentive. ”
Peter Cox, CEO, Red27 Studios
“ After a lot of investigation and much urging from friends, I made the switch Sunday night to FastSpring. I couldn't be happier.
In addition to what is quickly becoming legendary customer support, their e-commerce platform is a dream to work with. Without even reading the documentation, I was able to set up my store and fully integrate it with my backend license fulfillment system (Shine) in under two hours—and that's doing things the complicated way. If I weren't such a control freak, I could have handed over the license generation and email confirmation responsibilities to their system as well.
Update: Did I say legendary customer support? I mean it. It's a little after 1 a.m. here, and FastSpring just emailed me a quick thank you along with their official default theme. Awesome work guys (and gals). ”
Tyler Hall, ClickOnTyler
“ I have changed to FastSpring and couldn't be happier. Their system allows a fully customizable email to be sent to purchasers. Now I can send just the instructions needed to license Text2Go, which are now not much more than 'click this link and you're done.' Their order page customization is also very flexible, although I don't really make full use of this asI have my own shopping cart page and just jump directly to the FastSpring checkout page.
The FastSpring administrators' interface is a joy to use. It has a gorgeous web 2.0 look and more importantly is very responsive. It's layout is all very logical and it has really useful context sensitive help on each page. I found this was more than adequate and didn't't have to read through their user manual at all. FastSpring prides themselves on great support and that's definitely been my experience. Their staff are all very knowledgeable and they respond within a few hours, even on weekends. ”
Mark Gladding, Founder, Text2Go
“ FastSpring assigns an account manager to each customer, so you know by name who'll answer most of your questions. They answer support emails or inquiries through the website fast and in a personal, transparent manner. They'll sometimes go much over the required minimum. For example, one time I asked about A/B testing possibilities and Ken answered deeply not only on the technical but also on the business side of A/B testing. He advised us to modify our store flow and even spotted that we haven't updated our copyright footer to include year 2010. This kind of attention to customer service is rare these days.
In the past 6 months I've seen several fellow Mac and non-Mac developers who have moved to FastSpring or added them as an additional option to their current provider and I've only heard good feedback.
Personally, we're extremely content with the combination of extraordinary customer service, the desire to please the seller and the constant improvements to the already powerful but comfortable store backend.
Highly recommended. ”
Jacob, Apparent Software
“ I must say FastSpring has been a pleasant surprise. We literally tested 8 different e-commerce solutions. With each one, we started with the intention of it being the one we would use. But, then, somewhere along the way, we would get stuck; or there were too many hurdles to get a particular feature to work; or customer support was too slow to respond; or it wasn't possible to test the entire checkout experience (including the receipt of emails). And then we would move on to the next experience. FastSpring was the last one we tried – it is so much better than the others; there is no comparison. It's almost as if whoever designed it had actually developed and sold software in a previous life, and knew exactly what a customer like us wants and needs to do. ”
Steve Leytus, Principal, Nuts About Nets
“ FastSpring is doing a fantastic job! I've submitted a few support requests to my account manager and he got me the answers I was looking for very quickly. The interface for SpringBoard is very easy to use and understand. Im very pleased with what FastSpring has done for me. Compared to the other guys, FastSpring beats them all hands down. Thanks for touching base with me, this kind of service is practically unheard of these days. ”
Cale Dunlap, Venom Game Labs
“ So far it appears FastSpring has increased my completed orders by around 10-20% over [the service I used previously]. My non-USA orders appear to be up to about 1/3 of my sales. I think this is where the most increase has occurred as [the service I used previously] made it difficult for non-USA customers—and they had marked many completed orders as "fraudulent" and refunded them. ”
Michael McCulloch, Games for One
“ It makes me even more satisfied that I outsourced e-commerce to FastSpring from day one. If I had coded a e-commerce module myself, it would require way too much work in design, development, testing, and maintenance to make it handle various scripts. I'm also happy with FastSpring's fraud detection. E-commerce fraud is a major headache for anyone who primarily sells their wares or services online. With FastSpring it is very rare that I have a fraudulent sale. In the last 2 years or so that I've been selling Poker Copilot, only four fraudulent sales have got 'past the keeper'. ”
Steve McLeod, PokerCopilot
“ Just wanted to tell you guys that you have by far the best e-Commerce product we have ever used. Your product is very easy-to-use, extremely flexible and modern. Keep up the great work.”
Thomas Markel, MarkelSoft, Inc.
“ Working with Fastspring has been an incredible joy. In this age of impersonal transactions, the fact that one can actually communicate with caring individuals, who seem to love their job and their company, is not only refreshing but sets Fastspring lightyears ahead of the competition. Well done.”
Robert Sowah, CEO, idoodlesoftware inc.
“ I chose FastSpring after reviewing their site along with some of the others that are talked about on this site. FastSpring's response time whenever I ask a question has been phenomenal. I even got a response last night around 11:45 PM, I had emailed a question around 11PM. ”
Scott Karstetter, Founder, Smart To-Do List
“ If you keep up the support as good as for now I'm sure that a lot of [software firms] will change to FastSpring. I'm really surprised; I know you offered – but I see that you really deliver. ”
Rudolf F. Vanek, Managing Partner, DBxtra
“ Man is their customer service good. I'm blown away by [their] customer service. ”
Scott Kane, Owner, TwoCan Software
“ I am actually falling in love with your "SpringBoard" [Platform] and how easy it is to do just anything... You people are really doing a wonderful job. ”
Baher Hosni, Sim Design Group
“ One of my goals with this project was to avoid the normal hassles associated with starting an e-commerce site. Merchant accounts, PCI compliance, and gateways are not my idea of a good time.
Browsing around a few small business forums, I kept seeing recommendations for FastSpring, an e-commerce platform that handles everything from accepting credit cards to delivering file downloads. They even take care of collecting the appropriate taxes.
FastSpring seemed to be exactly what I was looking for, so, I decided to give it a shot. I was able to sign up in just a few minutes, and a couple days later, I had my complete product line online and ready to purchase.
Integrating FastSpring's shopping cart with my site was easy. I'm still fairly new to FastSpring, but the initial experience has been surprisingly smooth. ”
John Forsythe, Styleworks
“ Best support and tools I've found in the 10 years I've been selling online. ”
Matthew Hovey, Weird Kid Software
“ I am extremely happy with FastSpring. A+++++++ ”
Dale Henning, Owner, PDFPrime.com
“ FastSpring is the best e-commerce provider I have ever met. I don't need to write scripts for my products; I can set up everything in SpringBoard, and if I need help, I can get a response in hours, and sometimes the response is a completely finished setup for me. I like the staff's reply with their real name. I like the business style that treats vendors as friends, with no service quality differences between big and small vendors. ”
Hong Zhang, RotatingScrew
“ We are very happy with FastSpring's product and very impressed with the support we got from Shawn Engel. What impressed me still further was Shawn being pro-active in the support, actually checking a few things and making a few observations and changes to our shop which was truly great care. This example of support underlines why you guys have such a good reputation out there. ”
Ray Merton, The RLVM Designer Network
“ We have been a FastSpring client for some time now, and I just wanted to personally praise you for such killer support, professionalism, and for such a clean, well-engineered system. Our FastSpring account is one of the very few modules of our business that we can trust on auto-pilot, allowing us to focus on other stuff. We are a small fish, but FastSpring has always treated us with respect and treated us quickly. ”
Jeremy H., Ennanzus Interactive
“ Thanks to the awesome assistance of both Shawn and Ken, I have completed the set-up of my order pages. I just have to comment on how impressed I have been with the "over the top" customer service and support your team has provided me. There was no question too simple or customization too complex that either Shawn or Ken did not look into to see if it could be accommodated. In addition, I have appreciated the fast response turnaround to my emails. As I prepare to launch my new start-up, I now have a high benchmark for how a superior customer service and support team operates. I can only strive to provide the same level of exceptional service your company does. ”
Dana Sanders, President/Founder, eMarketing Video
“ You did really impressive work with FastSpring. Miles and miles away from competitors. Professionally, organization, functionality, nice and clean interface, simplicity, standards, service—from start to end in every aspect—I don't think that is possible to do better in practice. Maybe in the book. :)
It's not just not my opinion, but from my developer and designer, and from other developers we show. We have experience with [alternative services] and it is not even correct to say that they are your competitors. Also I've taken a close look on almost every e-commerce provider on the Internet. As I said, you are miles and miles away in every aspect. You will get my recommendation wherever I can. You get 10+/10 from people who do more or less same job as you. You can't get more. ”
Aleksandar Sreckovic, Founder, Astrologija
“ Although we are new to FastSpring, we have used other providers so are reasonably experienced with on-line stores. Working with you has been so refreshing and reassuring, and most importantly customers find it quick and easy to purchase from our store pages. The support from FastSpring at every level has been first class, providing immediate answers to questions, whether they be store setup, integration, accounts, customer questions or working with fulfillment providers. Great job! ”
“ I just wanted to take a moment to thank your entire team for superior service and a superior product! I recently started using your service while launching a new format of my digital product. I had been using PayPal in the past, which I've never really had a problem with. However, I noticed a market increase in sales as soon as I started using FastSpring's service. ”
Michael Williams, PowerCoach
“ I am very pleased with the service I have received from Ken and other members of your team. In fact, the ease of the setup procedure was bordering on 'almost too good to be true'... Once again, congratulations on putting together a product with truly unparalleled customer service, and every success to you and your team in the years ahead. ”
“ FastSpring is the best e-commerce solution I've ever tried. ”
Vadim, Logic Protect
“ Support is the best I've ever had from any company in any industry. Prompt knowledgeable answers in less than 2 hours. By the way...now (this is) a great comment on the FastSpring service, Ken was able to clear this up for me within about an hour of my initial request & that's including me going back several times with supplemental questions. ”
Jonathan Matthews, DeepTrawl
“ I just have to use this thread to say how happy I am with FastSpring. Switch to them. Right now. After all of these months now I can't tell you how good they have been—at helping with custom settings, getting my order template changed when I need it, and blocking fraud (they are really good at this: very few false positives). They always answer your questions within 24 hours, but usually within moments. They will work for every penny you send to them. ”
Steve Wiseman, IntelliAdmin