Career Opportunities

Job Title

Java Programmer

Seattle Area Applicants Only

Job Description

FastSpring seeks to hire an entry level Java web application developer for the Issaquah, Washington area. You will play a key role in building and shaping the functionality of web-based stores used worldwide, and the back office user interface which manages them. Our team believes in iterative development, short release cycles, raising the bar on usability and performance, and making great software on the web.

Skills

• Startup Mentality: Self-driven and able to quickly move in and out of multiple roles with ease
• Technology: Solid mastery of Java EE, JPA, CSS, XHTML, JavaScript, Unix-based environments, and web browser debugging tools
• Communication: Excellent communication skills, written and verbal — willingness to brainstorm, collaborate, and learn
• Craftsmanship: Attention to detail, both visible and "behind the scenes" — the eye to know clean, intuitive interfaces and the code that drives them

Job Title

Customer Support Representative

Job Description

Support customers purchasing software and services online, helping with questions/problems related to purchase process and delivery of products. Support may be via telephone, email and online chat.

Responsibilities

• Answering customer support calls and emails related to order process
• Track frequent support issues and help escalate those common problems to improve order process
• Perform and complete other related tasks

Requirements

• Excellent written and oral communications skills
• Strong customer service skills
• Basic knowledge of Internet and Microsoft Windows
• Professional attitude and goal oriented work ethic
• Advanced computer software knowledge, Call Center or customer services/technical support experience a plus.