We are gratified to learn of a new client’s positive experience recently switching from PayPal to FastSpring. ClickOnTyler, maker of four quality Mac products (VirtualHostX, Nottingham, Incoming! and Highwire), posted this to their blog over the holidays:

"I’ve been wanting to switch my online store away from PayPal for quite a while now. Although there are a bunch of PayPal horror stories floating around the web, my main reason is to make my life simpler. As much as I like rolling my own solutions, it’s too complicated to offer quantity discounts, coupon codes, and multiple currencies on top of the PayPal API alone. After a lot of investigation and much urging from friends, I made the switch Sunday night to FastSpring.

I couldn’t be happier.

In addition to what is quickly becoming legendary customer support, their e-commerce platform is a dream to work with. Without even reading the documentation, I was able to setup my store and fully integrate it with my backend license fulfillment system (Shine) in under two hours. And that’s doing things the complicated way. If I weren’t such a control freak, I could have handed over the license generation and email confirmation responsibilities to their system as well…

…Update: Did I say legendary customer support? I mean it. It’s a little after 1am here, and FastSpring just emailed me a quick thank you along with their official default theme. Awesome work guys (and gals)."

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