We are rather obsessed with providing the absolute best customer service in the e-commerce industry, and we love hearing from clients who are enjoying it, as was expressed recently on a post on the popular Business of Software Forum.  Selling software is not an easy business, and our vendors deserve to get all the help and attention we can possibly give them to manage and grow their businesses.

Some highlights from the forum post:

“I just got to use this thread to say how happy I am with FastSpring…Switch to them…Right now…After all of these months now I can’t tell you how good they have been - at helping with custom settings, getting my order template changed when I need it  - blocking fraud (They are really good at this..very few false positives). They always answer your questions within 24 hours…but usually within moments. They will work for every penny you send to them.”

“FastSpring is the best payment processor I’ve ever tried.”

“btw… now that’s a great comment on the FastSpring service, Ken was able to clear this up for me within about an hour of my initial request & that’s including me going back several times with supplemental questions.”

“Another +1 for FastSpring…. their support is astounding, both at setup & in use.”

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