Over the past few months, we’ve been getting a large number of companies signing up for FastSpring who are complaining about how their former e-commerce provider was handling fraud. We’ve heard from a few of our own clients who have stated that once they switched their e-commerce over to FastSpring, sales increased 10-20% simply because FastSpring is processing more of their orders as opposed to those orders being held up due to excessive fraud concerns from their former e-commerce provider.

In a number of cases, other e-commerce providers are holding back a significant percentage of their orders until they can verify the orders are not fraudulent through manual, automated, or other methods. Some e-commerce providers are even attempting to reach the customers at their homes through automated phone messages to validate the orders are genuine. Others are manually reviewing orders and creating significant lag time before a customer’s order is fulfilled, assuming the process gets to that point. Not surprisingly, these tactics have been leading to a lot of upset customers and of course to lost revenue due to so many orders going unfulfilled. A key reason why e-commerce providers want to avoid fraud at all costs is because we lose money on fraud orders, chargeback fees, etc.

FastSpring protects your store against fraud without having that type of negative impact on your revenue. We auto-analyze each new order prior to each transaction occurring, seeking inconsistencies and patterns worthy of further analysis, but ensuring as many of your prospective orders as possible get processed. Our fraud checks are real-time so you avoid upsetting customers and losing sales because there are no automated phone calls to customers, no lengthy delays due to manual fraud checks, less unnecessary order flagging, etc. The process we use works great for our clients, and our chargeback rate is extremely low despite that we allow so many more of your orders to complete. As we see it, other e-commerce providers being so excessive with their anti-fraud measures serves the interests of the e-commerce provider, not yours.

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